Delivery & Payment

FREE STANDARD DELIVERY ON ORDERS OVER £80.00 (exclusions apply, please see below for details)

This offer:

  • is only valid for orders delivered within in UK Zone A, all other postcodes in UK except for Zone B (Zone B as set out below)
  • only applies to standard delivery*
  • only applies to basket totals of £80.00 (VAT 20% included) or more
  • is not valid for next-day or weekend delivery
  • will automatically be applied at the checkout

Delivery charges as follows:

Standard delivery* via DHL = £6.99, this is for orders under 10kg

Standard delivery* via DHL = £12.00, this is for orders over 10kg

Your basket will show if your purchases go over 10kg and will amend the cost accordingly.

Normal standard delivery time from ordering is between 3-5 working days. But please note that at busy times this may extend due to factors out of our control.

DELIVERIES TO UK (ZONE B) POSTCODES AS LISTED HERE: ZONE B POSTCODES

*Please note that Zone B does not have a free delivery option, and is a flat rate of £12.

 PLEASE SEE BELOW FOR DELIVERIES TO GUERNSEY & JERSEY

JERSEY & GUERNSEY

Islands parcels may well be subject to import taxes by local customs, we cannot be held responsible for the taxes and as such when ordering please note that any customs charges must be paid by the recipient. We will not accept returns by customs for unpaid customs charges by recipient. Please contact our customer service if you have any questions in relation to this: customerservice@thedropstore.com

Tracking Instructions

When your order is packed and ready for collection by the courier you will receive a notification via email with instructions for tracking your parcel.

Payment

We accept the following major payment cards only; Visa and Mastercard, Amex, Apple Pay, Google pay and Android pay

Payment will, be debited from your account upon receipt of your order.

If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and you will be advised that the transaction cannot be processed.

Product orders will normally be processed within 5 working days of receipt of payment and will be sent to the shipping address provided. 
If an order is not received within 14 working days, then please contact us at: customerservice@thedropstore.com, quoting your order number.